Per Tutti, Toko to Go, Café Rembrandt and DUTCH & Delicious are some of our stores at Schiphol Plaza that have been using Bee-Line and feedbacksmiley.ae products to their full satisfaction for several years now. After a test with different systems from three suppliers, this system came out best in terms of functionality, price and service.
For example, Per Tutti works with two counters; one for pizza and one for pasta and panini. At both counters, however, everything can be ordered. Because of Bee-Line’s system, guests are reassured that the freshly prepared product they ordered will arrive quickly; they quietly search for a seat at one of the many tables. The pager “tells” the guest when the food is ready, and from the logo on the pager, the staff can even tell if the guest is at the right counter, if necessary. Without this system, the ‘speed of service’ could not be so high. In addition, the staff can focus 100% on the next guest; remembering ‘what is for whom’ no longer plays a role. This certainly benefits guest friendliness, because there is now even more time for the staff to give advice on the choice of dishes.
At our Indoor amusement park Woopahoo in Kortrijk (B), we enjoy using Bee-Line and Feedbacksmiley.ae Customer Calling System. On an average day we receive over 500 guests. We find that with Bee-Line’s Customer Calling System we can offer the guests extra service by keeping the service calm and overview during the orders. In short, we are really very satisfied with Bee-Line’s system!
We as HMSHost, largest Hospitality organization under one roof in Europe and the UAE, work for example at Schiphol Airport Amsterdam. We have seen an increase in after sales of as much as 37% since the introduction of Bee-Line and feedbacksmiley products. We hesitated to invest in a renovation and turn a counter concept into a full-time service concept; you understand that this would involve a huge investment! At that point we came in contact with Bee-Line and decided to run a test. As already mentioned, the sales increased tremendously and in addition, the costs turned out to be very limited. We also use Bee-Line in our meeting rooms. Here too, F&B sales have increased by as much as 17%. In addition to the increase in sales, our guests also experience the use of Bee-Line as very positive; they are not undesirably disturbed during a meeting but decide for themselves when they want the service of a hostess.
For our bridal fashion boutique we were looking for a service-oriented solution for our fitting customers, which we found at Bee-Line. To combat long waiting times, our seamstresses can now notify the salesperson directly via the Bee-Line system that the adjusting of the bridal wear is ready so that the customer does not have to wait unnecessarily. The Bee-Line call system can therefore call an employee at any time, no matter where they are in the building (three floors). The system is easy to use and works perfectly! We are well served by this efficiency which allows us to provide optimal service to our customers, by using Bee-Line’s Calling systems and Feedback solutions.
SSP Group is an international leader in Food & Beverage at travel locations in more than 30 countries worldwide: “SSP Netherlands, based at Schiphol Airport has been doing business with Bee-Line since 2010. We were looking for a guest-friendly feedback analytics service andcall system for our location at Amsterdam Airport Schiphol. Bee-line professionally visited our locations and presented us with several options that we as business owners are very excited about. Meanwhile, we have placed several orders with Bee-Line and these are always delivered quickly and accurately.
I can only say that I can recommend Bee-Line to other entrepreneurs”.
The Van Gogh Museumis one of the world’s leading museums. Besides providing world-renowned exhibitions, optimizing visitor satisfaction is one of its spearheads. The Van Gogh Museum has therefore chosen the HappyOrNot solution, supplied by Bee-Line.
For many years now, the Van Gogh Museum has been using a variety of Happy or Not devices; both SmileyTermnals, SmileyTouches, as well as the Digital variant. We have done so, to our complete satisfaction! We get a lot of responses and they provide excellent insights and is a valuable addition to the continuous monitoring of the satisfaction of our many visitors.
The HappyOrNot terminals always function and the dashboard is extensive, easy and clear!
The VUmc has now also become a user of the HappyOrNot service, in addition to the existing deployment of the Bee-Line call systems! The experience with Bee-Line, from this pioneering medical center: “Measuring satisfaction of a large group of patients in a short time is effective and quickly visible. The service of Bee-Line (as the representation of HappyOrNot in the UAE) is fast, effective and solution-oriented.”
VUmc is a university medical center with medical faculty and hospital as its core function. The VUmc therefore chose the Bee-Line patient call system. “Good service is incredibly important for our patients who are waiting for an appointment with one of our doctors. Waiting is something we want to prevent. But when a wait occurs, we use Bee-Line’s on-call systems. This allows the patient to be able to wait somewhere other than the waiting room and, for example, go out for a cup of coffee. Patients do not have to wonder if they have been forgotten; they are always called ten minutes before appointments where the coaster then gives a notification through illuminated LEDs, vibration or a beep. We now give patients more opportunity to fill their time with things they find important. It is also very efficient work for the doctor and helps with prioritization.
Reliability is ‘in our industry’ an important thing and Bee-Line is a solid business partner in this!”
